How to control competently the way your employees talk to clients by phone? How to find the record of conversation with client fast and have a chance to listen to it at the moment to solve different disputable situations?
How to get call statistics easy (how many calls in total, how many missed calls, is every missedcall called back?)
(incoming, outgoing, missed calls)
Automated customer base collectingHow to create common database? How to manage database? How to do that your employees know who is calling before the call has come?
Automated customer base collecting Integration with optimization system.
How to regulate a large client flow? How to make queue of parallel calls?
Voice message-on-hold «You are the first in queue»
How to make when your clients call to your company, they willn’t listen to «busy» signal, but will be able to choose certain IVR menu point
(reception, accounting department)
What advertising gives you the most clients, and what advertising shouldn’t spend budget on.
(Instagram, Facebook, web site, etc.)